Fixing Hotspot Wifi

Fixing Hotspot Wifi


If your Antenna has gone offline don't worry, it is usually easy to fix in one step.



Simply unplug the device for 3 seconds and plug it back in. You should see the small box show three lights after a minute or so. 


We also recommend doing the same thing with your internet router (Optimum/Verizon)




Other reasons it might stop working:



1. Did your WIFI or WIFI Password change?

If so, please send an email to support@communityfi.io or create a case in the portal and we can help you reconnect the hotspot so you can start earning again.

2. Was there a service interruption or power outage?

If so, you can ignore this email and we should see the device come back online before long. 

3. Did you get a fancy new router?

If so, please open a ticket or send an email to support@communityfi.io or create a case in the portal and we can help you reconnect the hotspot so you can start earning again.

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